Terms &
Conditions.

Terms of use
& mutual consent.

These Terms & Conditions ("T&C") govern your use of the VAHN App/Website. By accessing or using our services you accept and agree to all terms herein and to VAHN's Privacy Policy as amended from time to time.

This document constitutes an electronic record in accordance with the Information Technology Act, 2000 and applicable Rules thereunder. It is computer-generated and does not require a physical or digital signature.

VAHN grants you a personal, non-exclusive, non-transferable, limited, revocable right to use the Services while complying with these T&C. VAHN facilitates transactions on behalf of users without assuming ownership or liability for third-party services. This Agreement remains valid until terminated by either party.

Key terms
defined.

Services
provided.

VAHN offers an array of services through its VAHN App/Website via the Internet. Access to services is subject to compliance with all terms and conditions herein.

Eligibility
requirements.

To access VAHN services, you must meet all of the following conditions:

• Be at least 18 years old and legally competent to contract under the Indian Contract Act, 1872. If acting on behalf of an entity (company, partnership, proprietorship), you must have legal authority to bind that entity.
• Own at least one truck with valid Registration Certificate, valid Pollution under Control Certificate, all relevant Permits, Licenses, and Insurance per Motor Vehicles Act, 1988 and Rules thereunder — or manage a trucking business.
• Hold a valid, active Indian Mobile Number.
• Own a Bank Account in your name.
• Own a Smartphone.

Registration
process.

• Register on VAHN App/Website by providing: Name, email ID, mobile number, GSTIN, Company Name, Aadhaar card details of Business partner, PAN of Business, real-time image of Business partner's face, bank account details, Employee details, Truck details, and other requested information.
• Accept these T&C and verify your mobile number via OTP sent by SMS. The VAHN App/Website activates only after successful OTP entry and T&C acceptance.
• Register employees (Fund Manager and/or Truck Manager) as specified on VAHN App/Website.
• Register your Truck as specified. VAHN verifies truck credentials before permitting registration on the Platform.
• Upload KYC documents/details when requested by service providers or mandated by Government.

Using your
VAHN Account.

Users may remit money to recharge their VAHN Account ("Online Recharge"). Money remitted through online recharge is reflected in the VAHN Account and can only be used for services and product purchases on the VAHN App/Website.

Your consents
to VAHN.

• You consent to VAHN verifying truck credentials by sharing details to third parties including Parivahan for verification through respective road transport authority records.
• You authorize VAHN to retrieve and use Fuel Card Data from retail fuel outlets and FASTag transaction data from FASTag issuer partners, enabling VAHN to display this information on the App/website and maintain records.
• If VAHN incurs bank charges due to user-initiated payments, VAHN may deduct such charges from your VAHN Account.
• Unused money in your VAHN Account shall be refunded automatically within 7 days subject to charge adjustments, without interest.
• Funds in VAHN Account do not constitute loans or deposits, and no interest is payable. VAHN acts solely as custodian without claiming ownership. Subscription fees are deducted from the account, with unutilised funds refunded within seven days after adjusting applicable charges.
• You consent and understand the VAHN Account does not constitute a distinct or independent account maintained by VAHN.

Your
obligations.

• Act in good faith at all times. You cannot engage in fraud, unlawful enrichment, or exploiting bugs in the VAHN App/Website. You are solely responsible and liable for resulting losses. VAHN may initiate legal action for such acts.
• Ensure all information shared on VAHN App/Website is true, correct, and updated when changes occur.
• Indemnify VAHN for losses arising from breaching these obligations and terms.
• Physical cards issued are property of respective OMCs and must be returned to the Company upon agreement termination or card usage cessation.
• You are the beneficial owner of your VAHN App Account. You cannot share, assign, or permit account usage by others. You indemnify VAHN against losses from unauthorized use.
• Notify VAHN immediately of unauthorized account use or security breaches.
• Maintain VAHN Account confidentiality and comply with all applicable laws and regulations.

Data
confidentiality.

VAHN is not liable for direct, indirect, special, consequential, or other damages from using VAHN App/Website or contained information, including lost profits, business interruption, and data loss. Each party must treat non-publicly accessible data as confidential, using it exclusively for intended purposes.

Confidentiality obligations do not apply to data that must be shared with third parties, especially public authorities, due to legal obligations. The other party must be informed without delay.

Services
available.

A. Fuel Loyalty Cards

VAHN delivers Fuel Cards in physical or virtual form from various OMCs (Hindustan Petroleum Corporation Limited, Indian Oil Corporation Limited, etc.). Users may opt for these services on VAHN App/Website, subject to accepting OMC platform Fuel Card Terms of Use. Upon receiving Cards, users can recharge VAHN Accounts and load cash into cards for use at specified OMC fuel retail outlets.

B. FASTag Distribution Services

Users can recharge VAHN App amounts to their FASTag Accounts. Once users instruct VAHN to transfer funds to FASTag accounts, transferred amounts are governed by FASTag platform terms. VAHN is not responsible for handling, usage, or claims related to transferred funds once credited to FASTag accounts.

C. Driver Payment Instructions

Users can instruct VAHN to utilise VAHN Account funds for driver payments through the App/Website.

Subscription
fees.

Users will pay VAHN applicable subscription fees for Services per agreement terms. If service usage exceeds allocated capacity or requires additional fees per Agreement and VAHN policies, user service access is limited to the basic version until agreeing to pay additional fees. VAHN reserves the right to change fees and charges and to institute new charges. Billing discrepancy inquiries should be directed to VAHN customer support.

Feedback
& content rights.

• VAHN may identify users as customers and publish user names and logos on VAHN App/Website and marketing materials.
• If users provide VAHN feedback, ideas, or suggestions regarding Services ("Feedback"), users assign all rights in such Feedback to VAHN, agreeing VAHN has the right to use Feedback and related information as it deems appropriate.

Liability
limitations.

VAHN, its officers, directors, employees, and related parties are not liable for special, incidental, indirect, or consequential damages or revenue/profit losses arising under or relating to these terms.

• You consent to VAHN collecting and sharing Personal Information (mobile number, name, email address, etc.), Company information (business name, GST Number, Business partner Aadhaar details, real-time Business partner image, Bank Account Detail, Business PAN, Business Address, etc.), employee information (names, mobile numbers), truck details (registration numbers, RC documents), and truck driver details (names, mobile numbers, driving license numbers, dates of birth) voluntarily shared to Service Partners.
• You consent to VAHN debiting VAHN Accounts towards outstanding dues, charges, and subscription fees.
• Incorrect data may result in VAHN App/Website termination or suspension.
• Upon downloading VAHN App, you must allow permissions for SMS, enabling VAHN to send OTPs for mobile number verification. This is mandatory for registration.
• SMS/WhatsApp sent to your registered number are deemed effective communication. Mark VAHN SMS as trusted if you have spam filters.
• VAHN is not responsible for natural loss, damage, or goods deterioration including pilferage, theft, accident, or natural calamity.
• You ensure all goods transported using VAHN App are lawful and legally compliant. You assume sole responsibility for goods nature, legality, and compliance.
• You confirm obtaining adequate driver consent before providing/uploading driver personal information on VAHN App/Website.
• You indemnify and hold VAHN harmless from claims arising from VAHN App/Website misuse for money laundering, terrorist financing, fraud, or other financial crimes under Prevention of Money Laundering Act, 2002.

General
provisions.

• All communication shall be sent to email addresses specified in VAHN App/Website as updated by users.
• VAHN has sole and absolute discretion to delete, deactivate, block, or blacklist User VAHN Accounts or terminate access immediately and without notice, for any reason, including T&C violations, fraud, misrepresentation, or breach-of-law activities.
• These T&C are governed by Indian law. Exclusive jurisdiction for disputes lies with courts in Hyderabad.
• User-VAHN disputes shall be referred to Arbitration per the Arbitration & Conciliation Act, 1996. VAHN may appoint sole arbitrators for dispute resolution.
• VAHN is not liable for service interruptions from: system suspension announcements, data transmission failures, force majeure events (typhoon, earthquake, flood, war, terrorist attack), or system failures from hacking or website upgrades.
• VAHN is not engaged in, associated with, or facilitating gambling, betting, or cryptocurrency trading. Users are expressly prohibited from using VAHN App/Website for such activities. Violations result in immediate account suspension or termination.
• VAHN reserves the right to report suspected illegal activities or suspicious transactions to relevant authorities without prior user notice.
• Users shall not use VAHN App/Website for money laundering, terrorist financing, fraud, or other financial crimes. Violations result in immediate account suspension or termination without prejudice to legal action.

Communications
& authorisation.

VAHN may use provided user information to enforce Terms of Use, monitor user activity, provide customer services, create and manage user accounts, and assist with technical difficulties. VAHN may share certain information with third-party service providers to understand advertisement and service interests, retaining such information as long as required to fulfil business objectives.

By accepting these T&C, you expressly authorise VAHN and its affiliates, representatives, agents, and service providers to contact you through various communication channels including telephone calls (including automated calls), text messages (SMS), emails, push notifications, in-app messages, and postal mail, for purposes of:

• Providing account updates and service notifications
• Sharing promotional offers and marketing communications
• Conducting customer surveys and feedback collection
• Addressing customer service inquiries and support
• Sending security alerts and verification messages
• Delivering transaction confirmations and billing information
• Any other communications related to your service use

Communications may be made using automated dialing systems, artificial or pre-recorded voice messages, or other automated means. This authorisation remains valid until explicitly revoked by you. Standard message, data, and calling rates from service providers may apply.